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Tenant Relations Officer (Lynn's Place, Yellowknife)
Casual Shelter workers (Yellowknife, Fort Smith)

Full time, term shelter worker (Fort Smith)

After-school leaders (Junior and Senior, Yellowknife)

Tenant Relations Officer, Lynn's Place (Casual)

The Tenant Relations Officer is responsible to ensure the safety and security of women and children residing in Lynn’s Place Second Stage Housing facility.

2 casual positions available. Send resume and cover letter (in one document) to shelterdirector@ywcanwt.ca.


  1. Ensures the health, safety and security of clients residing in Lynn’s Place

    • Calls RCMP, fire or ambulance for emergencies or if backup is required on site

    • Maintains First Aid status and provides first aid

    • Acts as Fire Steward in case of a fire and assists tenants to evacuate

    • Is available after business hours for contact by RCMP, child protection and other emergency personnel

    • Conducts patrols of the building and the grounds

    • Responds to emergency maintenance issues and notifies on call staff if repairs are urgently required

    • Keeps common areas and emergency exits clear of debris

    • Ensures that access doors are properly locked

    • Monitors building entries to ensure that only tenants and their guests have building access

    • Monitors and operates the security camera system

    • Assists tenants who are locked out


2. Manages tenant relations

  • Treats everyone in a polite and respectful manner 

  • Responds to requests for assistance in crises

  • Responds to excessive noise complaints in order to control disruptions to other tenants and the community

  • Ability to be diplomatic and non-judgmental in emotional and sensitive situations

  • Attends meetings regarding tenant concerns

  • Attempts to de-escalate situations before they become crises

  • Uses a trauma informed approach with tenants

  • Maintains confidentiality and avoids discussions in open areas

  • Ability to de-escalate crises and maintain boundaries in stressful situations


3. Administration

  • Attends meetings of Lynn’s Place staff

  • Communicates issues and concerns for joint problem solving of tenant issues

  • Prepares shift and incident reports and client specific information in client files

  • Performs other tasks as assigned by supervisor


  • Good record keeping skills

  • Good oral and written communication skills

  • Basic computer skills

  • Excellent attention to detail

  • Sound decision making skills

  • Training in non-violent crisis intervention

  • Ability to respond effectively in crisis situations and maintain boundaries

  • Ability to work independently with minimal direct supervision


Typically, the above qualifications would be attained by:

Some education in social sciences or a related field and some experience working with families, homelessness or addictions issues.


Criminal records check, current First Aid/CPR certification and Immunization & TB screening records required. 

Casual Shelter Workers 

YWCA NWT is hiring casual Crisis Support Workers at both the Sutherland House (Fort Smith) and Alison McAteer House (Yellowknife). The shelter worker  provides supportive crisis intervention, case management and support, advocacy, and community referral to current and potential residents of the Alison McAteer House family violence shelter in Yellowknife, NT. Additional duties include offering life skills assistance to residents, and helping with day-to-day operations of the shelter.


Experience and Qualifications:

  • Have an awareness of family violence issues facing women in the north

  • Experience working with women and women with children who have experienced family violence

  • Maintain confidentiality

  • A non-judgmental attitude

  • Good listening and problem-solving skills

  • Caring, empathetic, and compassionate

  • Able to assert clear professional and personal boundaries

  • Good oral and written communication skills

  • Show integrity and tact in dealing with people

  • Vulnerable Sector Check

  • First Aid-CPR (C), up to date immunizations, including Hep B and TB

  • Work well in a team environment

  • Have flexibility in meeting shift work requirements

Interested candidates can submit their resume and cover letter in one document to:


Email: amhsupervisor@ywcanwt.ca


Email: shsupervisor@ywcanwt.ca

Full time, term Shelter Worker - Sutherland House, Fort Smith

YWCA NWT is hiring a full time term shelter worker at Sutherland House in Fort Smith. The shelter worker  provides supportive crisis intervention, case management and support, advocacy, and community referral to current and potential residents of the women's safe shelter. Starting wage for full-time position is $28.24/hour. 

  • Maintain client and shelter confidentiality, safety, and security

  • Be caring, empathetic, and compassionate

  • Be able to assert clear professional boundaries

  • Understand the dynamics of family violence

  • Have awareness of barriers women face

  • Be conscious of the impacts of violence on children who witness abuse

  • Show knowledge of community resources

  • Advocate for client identified needs

  • Have good oral and written communication skills

  • Work well in a team environment

  • Show integrity and tact in dealing with people

  • Have flexibility in meeting shift work requirement

  • Have awareness of trauma and violence informed approaches in working with survivors of violence

  • Demonstrate cultural awareness and cultural safety


A degree, diploma, or certificate in Social Work is desirable. Experience in supporting women and children experiencing family violence will be considered.

Interested candidates can submit their resume and cover letter to:


Sutherland House Supervisor

P.O. Box 879 Fort Smith, NT. X0E 0P0

Phone (867)872-5925 / Fax (867)872-3398

Email: shsupervisor@ywcanwt.ca


Selected applicants will be contacted for an interview. Thank you.


Closing date: February 21, 2021 at midnight

Junior & Senior After-school leaders 

YWCA NWT has openings for part-time Junior & Senior Leaders with the Afterschool childcare program operating at Yellowknife schools. The after-school program is for children ages 4-10 years old.  Staff provide a wide variety of exciting indoor and outdoor activities to keep children engaged and entertained. A Junior leader position is an excellent opportunity for high school students looking to gain work experience and job skills. Minimum age to apply is 16 years old. Senior leaders are responsible for supervision of junior leaders. 

Hours of work 3:00pm – 6:00 pm, Monday to Friday, excluding stat holidays. Additional time required on professional development days, early dismissals and March break. 


  • Under the direction of the Afterschool Coordinator, organize appropriate games, crafts and activities for children 

  • Required to work flexible hours throughout the school year on professional development days. 

  • Applicants must be able to support children effectively, participate fully as a team member, have good communication skills and be reliable and responsible.

  • 1+ years’ childcare experience and knowledge of child development would be an asset.  

  • Clear criminal records check 

  • Anyone 18 or over also require a vulnerable sector check, a standard First Aid course with AED, and current immunization record with the Hep B series, up-to date tetanus and a TB test.


Hiring is ongoing. Send resumes to childrenservices@ywcanwt.ca.  


24 Hour Crisis Line 1 (866) 223-7775 

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